The Gulmoiire Support
We're here to help with The Gulmoiire app, our website, your orders and your scent diffuser. Find quick answers below, or contact our team directly.
Getting started
- Download The Gulmoiire app from the App Store or Google Play.
- Plug in and switch on your diffuser.
- Turn on Bluetooth on your phone. On Android, also allow location access when asked; this is only needed to find nearby Bluetooth devices.
- Open the app and tap your diffuser in the device list to connect.
- Set your schedule and scent intensity, then save.
App and diffuser FAQs
The app can't find my diffuser. What should I do? Make sure the diffuser is switched on and within about 10 metres of your phone. Check that Bluetooth is on and the app has Bluetooth permission (and location permission on Android). Close the app, switch the diffuser off and on, then try again.
The diffuser disconnects or won't stay connected. Move closer to the diffuser and away from thick walls or metal objects. Make sure no other phone is connected to the same diffuser at the same time.
I forgot my device password. Contact our support team with your diffuser's model and order details, and we'll help you reset it.
My schedule isn't running at the right times. Check that the correct days and start/stop times are saved for each schedule. If the diffuser lost power, reconnect it to the app so its clock syncs with your phone.
How do I adjust how strong the scent is? In the app, change the intensity level or the run and pause times. Longer run times and shorter pauses give a stronger scent.
How do I refill fragrance oil? Switch off the diffuser, unscrew the oil bottle, and refill or replace it with The Gulmoiire fragrance oil. Do not overfill. The app shows how much oil is left.
Can I control more than one diffuser? Yes. All your The Gulmoiire diffusers appear in the app. Rename each one so they're easy to tell apart.
Is my data safe? The app needs no account and stores your settings only on your phone and diffuser. Read our Privacy Policy for details.
Website and order FAQs
How do I place an order or request a quote? [Browse products on thegulmoiire.com and check out online,] or fill in the enquiry form on our website and our team will contact you with pricing for homes, offices, hotels and retail spaces.
How long does delivery take? [Orders are dispatched within 2–3 business days and usually arrive within 5–7 business days across India.] You'll receive tracking details by email or SMS once your order ships.
Can I return or exchange a product? [Unused products in original packaging can be returned within 7 days of delivery.] If your product arrives damaged, contact us within [48 hours] with photos and your order number.
What does the warranty cover? [Diffusers come with a 1-year warranty against manufacturing defects.] Contact us with your order number and a description of the problem to make a claim.
The website isn't loading or my form won't submit. Refresh the page, clear your browser cache, or try another browser. If the problem continues, email us with a screenshot.
How do I unsubscribe from emails? Click "Unsubscribe" at the bottom of any email from us.
Contact us
Still need help with the app, website or an order? Our team will get back to you within [1–2 business days].
Email: kanika@thegulmoiire.com Phone: +91 9910610116 ([Mon–Sat, 10 am–6 pm IST]) Address: G-1, Site-C, Surajpur Industrial Area, Block G, UPSIDC Site C, Surajpur, Greater Noida, Uttar Pradesh 201306, India
To help us solve your issue faster, please include your order number (if you have one), your diffuser model, your phone model, and a short description or screenshot of the problem.